Delivery Fees

Where does D' Artisan Cheese delivery to?

We deliver to most areas in the Klang Valley (do refer to the list of delivery areas with the delivery fee, best to check the postal code for delivery fee).


How about delivery to other states in Malaysia?

We do deliver to other states outside of Klang Valley please Whatsapp us or give us a call for arrangement at 012-496 9978


How long do I need to wait for the cheese to be ready for delivery?

All handmade cheese are freshly made.

Please allowed 4-5 working days for us to make your cheese


Does D' Artisan Cheese charge a delivery fee?

Yes, we do charge a delivery fee based on your delivery address. 

Please find out the delivery rate as follows : 


ZONE 1

Charges

Kepong (52100 – 52199)

RM15.00

Bandar Manjalara, Bandar Sri Damansara (52200 – 52299)

RM15.00

Sentul, Segambut , Mont kiara (50480– 51999)

RM15.00

Mutiara Damansara (47800 – 47899)

RM15.00

ZONE 2


Petaling Jaya (46000 – 46999, 47300 – 47399)

RM20.00

Batu Caves, Selayang (68100 – 68199)

RM20.00

Pudu, Jalan Imbi (55000 - 55099, 55400 - 55999)

RM20.00

TTDI (60000)

RM20.00

ZONE 3


Petaling Jaya Utara(47400 – 47499)

RM25.00

Gombak, Setapak, Wangsa Maju (53000 – 53999)

RM25.00

Kuala Lumpur City Centre(50000 – 50999)

RM25.00

Jalan Klang Lama (58000 – 58999)

RM25.00

Jalan Pantai Bahru Bangsar(59000 – 59999)

RM25.00

Sungai Buloh (47000 – 47099)

RM25.00

Damansara Height (50490)

RM25.00

ZONE 4


Subang Jaya (47500 – 47599)

RM30.00

Subang Airport (47200 – 47299)

RM30.00

USJ ( 47600 – 47699)

RM30.00

Kampung Pandan Cheras (55100 – 55199)

RM30.00

Ampang

RM30.00

Ampang Jaya

RM30.00

Bukit Jalil

RM30.00

ZONE 5


Puchong (47100 – 47199)

RM35.00

Seri Kembangan (43300 – 43399)

RM35.00

Rawang ( 48000 – 48049)

RM35.00

Shah Alam (40000 – 40999)

RM35.00

Cheras (43200- 43207)

RM35.00

ZONE 6


Chan Show Lin (55200 – 55299)

RM40.00

Bukit Kemuning (42450 – 42499)

RM40.00

ZONE 7


UPM Serdang (43400 – 43499)

RM45.00

Bandar Saujana Putra (42610 – 42619)

RM45.00

Kajang (43100)

RM45.00

ZONE 8


Bangi (43600 – 43699)

RM50.00

Putrajaya (62000 – 62999)

RM50.00

Cyberjaya (63000 – 63199)

RM50.00

Klang (41000 – 41999)

RM50.00

Pelabuhan Klang (42000 – 42099)

RM50.00

ZONE 9


KLIA Sepang (64000 – 64099)

RM70.00



How do I know if the cheese is delivered?

We will send you a WhatsApp once the cheese is delivered to your recipient.

You can also check the status via the website


What happens if the recipient is not available to receive the cheese?

When our rider arrives at the delivery location and if the recipient is unreachable by call and is not there to receive the cheese in 20 mins time frame, the rider will send the cheese back to us for safekeeping. In this case, a re-delivery charge of will be imposed. 


I want to amend my order?

Changes to the delivery location can be made, but with a prior notice of a minimum of 24 hours is required. Therefore, this is only applicable for orders for the next day and more. If however, you do notify us under the 24-hour required timing, we will do our best to fulfill the change, but there are no guarantees. Do send us a WhatsApp or email to check with us. Email to contactus@dartisancheese.com


In case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cheese order and delivery time will be fulfilled, regardless. 


Can I change the delivery date and time?

If you have placed an order for a cheese to be delivered on the same day of the order date, it will not be possible for you to change the delivery date and / or time. 


If you would like to change your delivery to a later date and / or time, you may do so only if you notify us at least 48-hours before the delivery date. You can WhatsApp or email. 


If the cheese is not delivered within a day of the selected delivery date, the cheese will be forfeited, and the customer will bear the cost of the cheese. Delivery is a very complex and delicate process and sometimes, from making the cheese, packing, moving it to the mode of transport, during the period of delivery and delivering the cheese so kindly notify us early so we can work together!


Can I cancel my order?

Yes, you may cancel your order up until 48-hours before the delivery date you have selected. We will refund the amount paid in the form of in-store credits for your next purchase. 


WhatsApp +6012 496 9978


D Artisan Cheese PLT

26, Jalan denai selatan 5, Southlake terraces, Desa Parkcity, 52200 Kuala Lumpur

T : +6012 496 9978

E : contactus@dartisancheese.com